Privacy Policy

Who we are

This privacy policy applies to the website of Grace Industries, Inc., 305 Bend Hill Rd, Fredonia, PA 16124, USA. If you have any questions about this policy or your personal data, please contact us at (724) 962-9231, Monday through Friday, 8 AM to 5 PM EST, or through the contact form on our site.

Information we collect

We collect personal information only when you choose to provide it, primarily through the contact and support forms on this site. Depending on the form you use (general inquiries, product support, product repair, or product configuration requests), this may include:

• Contact details: your first and last name, email address, and phone number.
• Company and address information: your company name, street address, city, state/province/region, postal or ZIP code, and country/region.
• Product information: product model numbers and serial numbers you provide in connection with a support or repair request.
• Your interests: the product categories you indicate an interest in, such as LED personal safety lights, lone worker safety products, firefighter safety, or arson investigation and other products.
• Message content: anything you write in free-text fields describing your inquiry or how we can help.
• Marketing preferences: whether you have opted in to receive marketing updates, news, and other communications from us.

In addition, our web host may automatically log standard technical information such as your IP address, browser type, and the pages you visit. This is used for security and to keep the site running reliably.

We do not run a comment system or user registration on this site.

How we use your information

The information you provide through our forms is used to respond to your inquiry, provide product support and repair services, and manage your communication preferences. If you opt in to marketing communications, we may send you updates, news, and other communications. You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.

By submitting an inquiry, you consent to us contacting you about that inquiry. We do not sell your data or use it for advertising or cross-site tracking.

How we share your information

We do not sell or rent your personal information. We may disclose it in the following limited circumstances:

• Service providers: Our forms are built and processed using Jotform, which stores form submissions on our behalf and handles them according to its own privacy policy, available at jotform.com/privacy. We may also share information with other service providers who help us operate this site and respond to inquiries, such as our web host and email provider, and with shipping carriers when returning repaired products. These providers may only use your information to perform services for us.
• Business transfers: If Grace Industries is involved in a merger, acquisition, sale of assets, or other change in control, your information may be transferred as part of that transaction. We will require any successor to honor the commitments in this policy or notify you of any changes.
• Legal requirements and protection: We may disclose information where required by law, such as in response to a subpoena, court order, or lawful government request, or where we believe in good faith that disclosure is necessary to investigate or prevent fraud, security incidents, or other illegal or harmful activity, or to enforce our terms and legal rights.
• With your consent: We may disclose information for other purposes when you request or consent to it.

Security

We take reasonable technical and organizational measures to protect the personal information you submit to us. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies

We use only essential cookies needed for the site to function and to remember your cookie consent choice. We do not use advertising or tracking cookies. Embedded Jotform forms may set their own cookies needed for the form to work. For full details, see our Cookie Policy.

Links to other sites

Where our site links out to resources on other websites, those sites operate independently of us. Any data you enter there is governed by the privacy practices of that site. We encourage you to review the privacy policy of any third-party site before submitting information.

Embedded content from other sites

Some pages may include embedded content such as videos or images from other websites. Embedded content behaves as if you had visited the other website directly, and those sites may collect data about you, set their own cookies, and monitor your interaction with that content.

How long we keep your data

Information submitted through our forms is retained only as long as needed to respond to your inquiry, provide support or repair services, and manage your marketing preferences, or as required by law. Form submissions are stored in our Jotform account and are deleted when no longer needed. Standard server logs kept by our host are retained only for as long as needed for security and maintenance.

Children's privacy

This site and our products are intended for businesses and professionals, not children. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has submitted personal information to us, please contact us and we will delete it.

Your rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of any personal data we hold about you, and to opt out of marketing communications at any time. To make a request, please contact us using the details provided on our site.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.